Questions submitted to Customer Service or Technical Support are answered in the order they are received. It is a place for users to share their knowledge with other users. Technical Support does not provide support for functionality ('how-to' or 'how does it work') problems.įunctionality Support ('how-to' or 'how does it work') is provided on the Encore forums. Technical Support is for problems related to installing/uninstalling, error messages or problems that are stopping you from running the program. Customer Service does NOT provide support for either installation problems or functionality ('how-to' or 'how does it work') problems. Customer Service is for problems related to orders, exchanges, rebates and returns.
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